Privacy Policy

At Rouic, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal information such as name, email address, and phone number
Information automatically collected when visiting our website, such as IP address, browser type, and cookies
Information you provide when contacting us or requesting services

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

How We Use Your Information

We may use the information we collect for various purposes, including:

Providing and maintaining our services
Responding to your inquiries and fulfilling your requests
Improving our website and services
Sending you technical notices and updates
Complying with legal obligations

Disclosure of Your Information

We may share your information with third parties in certain situations, such as:

With service providers who perform services on our behalf
To comply with legal obligations
To protect and defend our rights and property
With your consent or at your direction

International Data Transfers

Where we transfer personal data outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses approved by the European Commission.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no data transmission or storage system is 100% secure, so we cannot guarantee absolute security.

Your Data Protection Rights

Under the GDPR and UK data protection law, you have the following rights:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data.
Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data.
Right to Data Portability: You have the right to request that we transfer your personal data to another organization or directly to you.
Right to Object: You have the right to object to processing of your personal data that is based on our legitimate interests or for direct marketing purposes.
Rights Regarding Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request within one month.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For more information about the cookies we use, please see our Cookie Policy.

Data Protection Officer

While not required by law due to our organization's size, we have designated a contact person for data protection matters who can be reached at hello@rouic.com.

Complaints

If you have a complaint about our use of your personal data or response to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us at hello@rouic.com.

Last Updated: May 2025